Order Cancellation Policy

At ProAir 365, we strive to provide excellent service and ensure customer satisfaction. If you need to cancel an order, please review the following policy:

  1. Cancellation Before Shipment
    • Orders can be canceled before they are processed and shipped.
    • To request a cancellation, please contact us as soon as possible.
    • If your order has already been shipped, cancellation is not possible, and you will need to follow our return policy instead.
  2. How to Request a Cancellation
    • Send an email to plus34655699275@proton.me with your order number and cancellation request.
    • Alternatively, you can contact us by phone at +34 655699275.
  3. Refund Policy for Canceled Orders
    • If the order is successfully canceled before shipping, a full refund will be issued.
    • Refunds will be processed within 5–7 business days and credited back to the original payment method.
    • Transaction fees or bank processing charges may be deducted from the refund amount.
  4. Exceptions
    • Custom or special orders may not be eligible for cancellation or refund.
    • If an order has already been dispatched, it must be returned in accordance with our return policy.

For further assistance, please contact us:

ProAir 365
Pawel Piasecki
NIE Z2579643Z
Phone: +34 655699275
Email: plus34655699275@proton.me
Address: FRAGATA, 46 1 21 – 03182 Torrevieja (Alicante)
Website: https://proair365.info